Get in Touch With Us

Got a question about something you've read on bens-bakes.co.uk, spotted an out-of-date detail, or want to suggest a topic? Here's how to reach the team behind our non GamStop casino research, and what you can expect once you do.

How to Get in Touch

Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a proper answer.

If you can, mention what your enquiry relates to in the subject line — a specific casino, a bonus term, a payment issue, or general feedback. It helps us route your message to whoever can answer it properly, rather than you waiting while it gets forwarded around.

What We Can Help With

• Questions about our reviews — If a write-up on a casino not on GamStop, a welcome bonus, or a wagering requirement isn't clear, ask us to explain it in plain terms.
• Corrections — Casino terms change often. Offer amounts, free spin counts, and withdrawal limits can shift without much notice. If you've noticed something on our pages that no longer matches what a casino is advertising, tell us and we'll check it.
• Content suggestions — If there's an aspect of gambling sites not on GamStop you'd like us to cover in more depth — payments, game providers, sports betting terms — let us know.
• Site or accessibility issues — Problems using the site, broken links, or display issues on mobile are worth reporting so we can fix them.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, tell us in your message. We'll point you towards GamCare and other independent support services rather than trying to advise on this ourselves.

What We Can't Help With

We're an independent research and review site — we don't operate any of the casinos featured on bens-bakes.co.uk, and we can't process deposits, withdrawals, account verification or complaints on a casino's behalf. If you have a dispute with a specific operator, that needs to go directly to the casino's own support team, and if it remains unresolved, to the licensing authority named in that casino's terms. Our page on trusted non GamStop casinos UK explains what licensing and consumer protection typically look like for sites outside the GamStop scheme, which is worth reading before you raise a dispute.

We also aren't a support organisation. If gambling has become difficult to control, GamCare (0808 8020 133) offers free, confidential advice, and the National Gambling Helpline can guide you through options including self-exclusion tools and blocking software. We're happy to point you in the right direction, but we're not a substitute for that specialist support.

How Long a Reply Takes

We aim to respond within a couple of working days. Enquiries about factual corrections or licensing details sometimes take a little longer, since we check them against the casino's current terms before replying — bonus offers and wagering conditions are updated by operators frequently, so we'd rather confirm than guess.

Our Approach to Accuracy

Every review and guide on this site is put together by researching publicly available information — licensing pages, terms and conditions, and casino-facing material — rather than assumptions. Where something is unresolved or a casino hasn't confirmed a detail, we say so rather than filling the gap with a guess. If reader feedback helps us catch a mistake or an outdated figure, that directly improves what we publish, so genuinely — we'd rather hear from you than have inaccurate information sit on the page.

Thanks for taking the time to read this far. Whether it's a quick question or a detailed correction, we look forward to hearing from you.